Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSPRM606A Mapping and Delivery Guide
Establish or review human resources, administration and information support

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSPRM606A - Establish or review human resources, administration and information support
Description This unit describes the performance outcomes, skills and knowledge required to establish or review human resources, administration and information support systems in a financial services practice.This unit has application to a variety of financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit requires the application of management and professional skills and may be applied to a professional practice or to a discrete unit of a larger organisation in any sector of the financial services industry.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Meet human resource requirements
  • Skill needs of the organisation or business unit and the number and location of personnel required are identified or reviewed
  • Consultants with specialist skills and other required personnel are recruited or assigned as appropriate
       
Element: Implement training
  • Training programs are developed to achieve the required service support outcomes and implemented in an efficient and timely way
  • Evaluation and review of training programs against requirements is undertaken on a regular planned basis
       
Element: Implement information support system
  • Information distribution and access needs are established or reviewed and the range of information types to be collected, processed and stored is determined
  • Suitable and required information support technology and access to IT support staff is identified and obtained
  • Measures to monitor the efficiency of information systems are established
  • Information is stored securely and to enable efficient access
       
Element: Provide administrative and ancillary services
  • Administration and ancillary service needs and standards are determined against operating requirements, and budget allocation
  • Processes and procedures are developed and introduced so that services are delivered within timelines and budget
  • Service needs are reassessed regularly in light of usage and budget
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

determine skill requirements and strategies to attain them including developing, implementing and reviewing training

test and assess the integrity and relevance of information from a wide range of available information sources and develop strategies to attain information not readily available within a practice

evaluate systems against practice requirements and form recommendations

apply cost-benefit analyses to systems and procedures.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to relevant legislation, regulations and codes of practice.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations/scenarios

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

highly developed communication skills to:

determine and analyse organisational human resource and administrative needs, using questioning and active listening as required

liaise with peers, staff and external service providers, share information, listen and understand

use language and concepts appropriate to cultural differences

highly-developed research skills for:

accessing and managing complex information from a wide variety of sources

interpreting complex data

coordinating multiple tasks across an organisation

highly-developed literacy skills to read and interpret documentation from a variety of sources and produce high quality reports and organisational guidelines

IT skills for accessing and using appropriate software such as word processors, spreadsheets and databases, using internet information and analysing organisational hardware and software requirements

management skills for working effectively in a constantly changing environment

interpersonal skills to establish rapport with peers, staff and clients

highly developed judgement skills for forming recommendations in senior organisational situations

organisational and time management skills to sequence tasks, meet timelines and arrange meetings

well-developed problem solving skills to identify human resource needs and administrative systems that have the potential to impact on the practice and to develop options to resolve any issues if they arise

self-management skills for complying with ethical, legal and procedural requirements

learning skills to maintain knowledge of changes to compliance legislation and best practice management techniques

teamwork skills

high level project management skills

Required knowledge

best practice human resources procedures

cost-benefit analyses techniques for systems and procedures

documentation systems including registry and library processes

financial products, their characteristics and risk profile

financial practice administrative processes and systems

financial practice professional services

office IT systems and software

training and assessment techniques and available services

relevant acts, regulations and codes of practice impacting on the financial services industry

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Personnel may include:

client service representatives

general support staff

receptionists

specialists

specific skilled personnel such as:

account managers

representatives

word and data processing operators.

Specialist consultants may include:

accountants

insurance company representatives

legal professionals

risk analysts or managers.

Training programs may include:

accredited training delivered by a Registered Training Organisation (RTO)

external seminars

induction training

industry or common interest groups

in-house

structured

unstructured.

Information support can include:

computers

stand alone

networks

internal company communications

libraries including newspapers and specialist journals

manual card systems

media.

Administrative and ancillary services may include:

accounting

cleaning and maintenance

courier

data storage

external consultants

legal

post

printing

procurement

provision of utilities

public relations

security

secure archiving and warehousing

travel and transportation.

Service standards may include:

accuracy rates

completion dates

data availability

document presentation

procedures

response times

staff communication.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Skill needs of the organisation or business unit and the number and location of personnel required are identified or reviewed 
Consultants with specialist skills and other required personnel are recruited or assigned as appropriate 
Training programs are developed to achieve the required service support outcomes and implemented in an efficient and timely way 
Evaluation and review of training programs against requirements is undertaken on a regular planned basis 
Information distribution and access needs are established or reviewed and the range of information types to be collected, processed and stored is determined 
Suitable and required information support technology and access to IT support staff is identified and obtained 
Measures to monitor the efficiency of information systems are established 
Information is stored securely and to enable efficient access 
Administration and ancillary service needs and standards are determined against operating requirements, and budget allocation 
Processes and procedures are developed and introduced so that services are delivered within timelines and budget 
Service needs are reassessed regularly in light of usage and budget 

Forms

Assessment Cover Sheet

FNSPRM606A - Establish or review human resources, administration and information support
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPRM606A - Establish or review human resources, administration and information support

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: